For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery for refund or credit note. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.

If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.

All credit notes are valid for 6 months from the date of issue.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed. 

• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.

• All packaging (including garment bags) shipped with your order must be returned.

• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.

• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.

• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.

• All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons and hair pins are final sale. We will not accept returns on these items for hygiene reasons.